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Delivery FAQs

What are your delivery charges?
We offer free standard delivery on all orders. All you have to do is add 4 boxes of pods or £20 or €25 for Republic of Ireland of goodies to your order and we’ll deliver it free.
Do you deliver to the Channel Islands/Isle of Man?
Yes, we now deliver to the Channel Islands/Isle of Man. Please be aware that deliveries will take up to approximately 8 working days.
When will my order be delivered?
If you have ordered through the UK website, the following Dolce Gusto® delivery options are available: Standard Delivery: Orders will be delivered in 3–5 working days from the day the order is placed For orders to the Scottish Highlands and Islands, Scilly Isles, IOM, Channel Islands and Isle of Wight, deliveries will take up to approximately 8 working days Orders placed at the weekend or after 5:30pm will be processed the next working day...
What should I do if my order is damaged upon delivery?
If your item is missing a part, please re–check the box in case the missing part is still in there and, if it’s not, please return the entire coffee machine to its point of purchase for a replacement.If you purchase from the NESCAFÉ® Dolce Gusto® webshop, please call our hotline free on 0800 707 6066 in the UK or 00800 6378 5385 in ROI.