Nestlé UK Ltd and Nestlé Ireland Conditions of Registration and Sale for online orders
1) PURCHASE CONTRACT
The UK Website and ROI Website is operated by Nestlé UK Ltd (the "Promoter", "we", "us" or "our") (registered in England & Wales with company registration number 51491) with registered office at 1 City Place, Gatwick, England, RH6 0PA and VAT registration number is GB 169562721.
For orders place on the ROI Website the trading address is Nestlé (Ireland) Ltd with registered office at 3030 Lake Drive, Citywest Business Campus, Dublin D24 KX6Y and VAT registration number is IE8Z45096M
By registering or placing an order with us online you agree to be bound by these terms and conditions ("Conditions") which shall apply to all items advertised on our UK Website at www.dolce-gusto.co.uk or ROI Website www.dolce-gusto.ie. (the "Website"). Please read these Conditions carefully. You should print a copy of these Conditions for future reference. If you do not accept them, you will not be able to order item/s from the Website.
By placing an order through the Website you warrant and represent that you are legally capable of entering into binding agreements and you are at least 18 years old.
An order placed by you is an offer and is only binding on us when we accept it. We will confirm such acceptance (if any) by sending you an email that we have received confirmation of your order, at which point a contract between us will be formed.
Bulk orders from the trade or consumer groups will not be accepted.
Title in the item/s shall remain with us until we have received cleared payment. The risk in the item is passed over when the goods are successfully delivered.
The Website sells various products as may be listed from time to time.
There is a maximum order value of £180 per transaction for the UK Website and €180 per transaction for the ROI Website. Orders attempted over this value will not be processed or charged.
There is a minimum order requirement on the UK Website of 4 boxes of pods, or £20. This applies to all delivery options.
There is a minimum order requirement on the ROI Website of 4 boxes of pods, or €25.
The items indicated as for sale in the UK Website are available for sale at the sterling prices indicated on the UK Website. These prices include VAT.
As detailed further below, if Standard delivery is chosen, there is no additional cost on top of the sterling prices of the products indicated on the UK Website. If Next Day delivery is chosen, there will be a charge of £4.99 on top of the sterling prices of the products indicated on the UK Website.
On the ROI Website, the items indicated for sale are available for sale at the Euro prices indicated on the ROI Website. These prices include VAT.
3) METHOD OF PAYMENT
Payments may be made by the following credit and debit cards: Visa and Mastercard. We will not dispatch your order until we have received cleared funds from your account.
We reserve the right to terminate our agreement with you if we are refused authority for payment or reasonably believe that payment will be refused at any stage.
Delivery will be made to the address specified by you when you register on the Website, provided the address is within the UK or Republic of Ireland
You have the ability to change this address through the "My Account”, “My Addresses” " feature and during the confirmation stage at the checkout. It is your responsibility to ensure you are available to receive the delivery. You will be notified by a Delivery Confirmation email that your order is on its way.
If you are not at home when the courier delivers your parcel, they will endeavour to leave it in a safe location within your property or with a neighbour. To protect the safety of your goods we have certain guidelines in place as to what counts as a 'safe location'. For example, in or around waste bins is not permitted. If this happens, the courier will post a card through your door to let you know where the parcel has been left. Alternatively, they will attempt to deliver at a later date. If this happens they will leave a card with a parcel reference number on it. With this number you can find out where your parcel is and re-arrange a delivery over the phone or through the couriers online tracking system. After three attempts the goods will be returned to us and you will be refunded the full value of the purchase, minus the delivery charge. From that point, if you still wish to receive your order, you will have to re-order via the online shop.
Products are subject to availability and prevailing market conditions. In the event of non-availability of any goods, this will be stated on the Website. From time to time delivery times may be impacted by external conditions beyond our control.
On the UK Website, the following delivery options are available. Where an order is accepted, we will use reasonable endeavours to ensure that item/s is/are delivered within the time frame below:
FREE Standard Delivery (UK Website)
Free of charge
Orders will be delivered in 3-5 working days from day order placed
For orders to the Scottish Highlands and Islands, Scilly Isles, IOM and Channel Islands, deliveries will take up to approximately 8 working days.
Orders over the seasonal period may take longer.
NEXT DAY Delivery (UK Website)
Delivery charge £4.99
Our Next Day Delivery option is available on orders placed before 3:30pm Sunday and before 5:30pm Monday to Friday, excluding bank holidays and Bundle Sales.
Orders placed for Next Day Delivery after 5:30pm on Friday and on Saturday and Sunday will not be delivered until the next working day.
Please note if you select this service it will require a signature on delivery.
Please note this is a 2 day delivery service to Northern Ireland.
Please note this service is not available in the Scottish Highlands and Islands, Scilly Isles, IOM, Channel Islands and Isle of Wight.
During promotional activities and high volumes of orders, Next Day Delivery may not be available.
On the ROI Website, for any orders over the value of €25 or containing 4 boxes of pods, the delivery will be free of charge.
On the ROI Website, where an order is accepted, we will use reasonable endeavours to ensure that item/s is/are delivered within 5 working days of placing the order subject to availability of stock and receipt of clear funds.
Please note that for the UK and ROI Websites the minimum order provisions stated in section 1) apply to all delivery options.
If you do not receive your order within 5 working days of receiving your delivery confirmation email, please notify us in writing or by phoning our Consumer Services team on 0800 707 6066 in the UK or 00800 6378 5385 in ROI.
5) DEFECTIVE GOODS OR INCOMPLETE OR INCORRECT ORDERS
You must inspect the goods and notify us within 14 days of delivery in writing to Nestle UK Ltd, PO Box 207, York YO91 1XY, UK or by phoning our Consumer Services team on 0800 707 6066 in the UK or 00800 6378 5385 in ROI, if for any reason you are unsatisfied. If the item you purchase is faulty we may offer a repair, exchange or refund as appropriate in accordance with your legal rights.
6) AMENDMENT OF ORDERS & CANCELLATION RIGHTS
You may cancel your order at any time from the date of the order up until the date that is 14 working days from receipt of the item/s by filling out the withdrawal form below or by calling our Consumer Services team on 0800 707 6066 in the UK or 00800 6378 5385 in ROI. If you cancel your order before you have received the item/s, you are entitled to refuse to accept delivery of the item/s and we will send a cheque or refund to your account with a full refund within 14 days of your refusal to accept delivery of the item/s. If you cancel your order of the item/s after you have received it/them you must return the item/s to us in an undamaged and unused condition at your expense within 14 days from informing us of your cancellation. Within 14 days of receipt of your item/s, we will send a cheque or refund to your account with a full refund including delivery costs. This provision does not affect your statutory rights.
Model withdrawal form: (Complete and return this form only if you wish to withdraw from the contract)
To NESCAFÉ® DOLCE GUSTO® Returns Services, PO BOX 207, York YO91 1XY:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
Ordered on (*)/received on (*),
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
(*) delete as appropriate
Save in respect of death or personal injury caused by our negligence, to the extent permitted under law, our liability shall be limited to the purchase price of the item in question.
The images of the items on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the items. Your items may vary slightly from those images
At the time of your registration you will receive a password. Please keep this secret, as you are entirely responsible if you do not maintain the confidentiality of your password. You are entirely responsible for all orders placed with us or information given to us under your e-mail address in combination with your password. You agree to store your account details securely, to log off after placing any order and not to share your account details with anyone else (unless you want them to place an order on your behalf). You must immediately notify us of any unauthorised use of your e-mail address and/or password or any breach of security known to you.
On the UK Website, “MY DOLCE GUSTO” membership is open to UK residents aged 18 and over, with the exception of employees of Nestlé UK Ltd and Nestle Ireland, their families, agents or anyone professionally associated with the administration of this promotion.
On the ROI Website, “MY DOLCE GUSTO” membership is open to ROI residents aged 18 and over, with the exception of employees of Nestlé Ireland and Nestle UK Ltd, their families, agents or anyone professionally associated with the administration of this promotion.
An individual must have a unique, valid email address to create an online My DOLCE GUSTO membership account. Limited to one account per person.
The Promoter reserves the right to alter, amend, suspend or terminate My DOLCE GUSTO, in whole or in part, at any time giving one month's notice in writing.
The Promoter reserves the right to refuse any application and to terminate the account of anyone that is believed to be in breach of the offer Conditions.
Any attempt to deliberately damage the Website or the information on it, or to otherwise undermine the legitimate operation of any promotion may be a violation of criminal and civil laws and should such an attempt be made, whether successful or not, the Promoter reserves the right to seek damages to the fullest extent permitted by law.
Attempting to gain access to someone else's account and/or account information, or trying to obtain, generate, or guess another users account information is strictly forbidden and should any participant attempt to do this, their account will be deleted and they will be permanently banned from the Website. The Promoter may decide to take further action.
A decision of the Promoter in all matters is final and binding. The Promoter, Nestlé UK Ltd, shall not be liable or responsible for any loss, damage or liability caused by matters relating to this promotion.
From time to time, limited edition promotions will be offered to “MY DOLCE GUSTO” members. Details of the latest promotions and offers can be found in Sections 10 & 12 below.
10) SUBSCRIPTION SCHEME
N.B. THIS SCHEME IS CURRENTLY AT ITS MAXIMUM MEMBERSHIP LEVEL. AN ANNOUNCEMENT WILL BE MADE ON THE WEBPAGE IF/WHEN WE BECOME OPEN FOR NEW REGISTRATIONS.
When you register for the NESCAFÉ® Dolce Gusto® Subscription scheme (the Scheme) on our web site you will automatically be signed up to receive a delivery of pods;
Pods will be dispatched to you once a month on the date you signed up for the Scheme. We promise that we will not increase our prices for 6 months from the start of the Scheme which is 24th August 2015;
If the prices increase you will be notified by email before your next order is placed;
We can only accept three  subscriptions for the Scheme per household (businesses are not eligible for participation in this Scheme);
You can make changes to your orders or subscription at any time. Please sign into “My Account” for details. You will be notified by email that your account has been changed / cancelled. Any orders that have been processed before the change/cancellation will be dispatched by us;
If you choose to order between 4 and 5 pod boxes of your choice per month, your second order and every order thereafter will be eligible to a 5% discount;
If you choose to order between 6 and 9 pod boxes of your choice per month, your second order and every order thereafter will be eligible to a 10% discount;
The maximum number of pod boxes per delivery is 9;
If you subscribe for 6 or more pod boxes per delivery and receive 12 months’ of deliveries during a continuous 15 month period then you will be eligible for a free NESCAFÉ® Dolce Gusto® machine (free machines do not include the Movenza or Eclipse models). This free machine offer will be valid for the first year only and is restricted to one free machine per household. Model availability will depend on the travailing stock situation at the time of redeeming the offer. In the event of low stocks of any particular model, available machines will be offered on a first-come, first-served basis;
If a NESCAFÉ® Dolce Gusto® product is out of stock, we will notify you via email and ask you to make an alternative choice before your order is processed;
If a product within your subscription has been discontinued we will notify you via email and ask you to make an alternative choice before your order is processed;
Subscription offers cannot be used in conjunction with any other offers. In the event of a Subscriber wishing to take up any of the non-subscription promotional offers available from time to time, they will be required to place a separate non-subscription order to qualify for that offer;
Magnum Packs are not available for inclusion in any order made via the Subscription Scheme;
From time to time, Limited Edition packs may be offered for sale via the NESCAFÉ® Dolce Gusto® webshop. These Limited Editions will not be available as part of the Subscription Scheme but can be purchased separately;
The Promoter reserves the right to terminate the NESCAFÉ® Dolce Gusto® Subscription Scheme at any time by a) making an announcement on the website and b) directly contacting all existing active members giving them one month’s notice via an email to the email address on their original registration. In such an event existing members will be given 28 days to redeem any remaining eligible rewards that have not yet been claimed.
Applicable laws require that certain communications should be in writing. You agree that we may communicate with you by email, by posting notices on the Website or by writing to you at your postal address and accept (without affecting your statutory rights) that such communications comply with any legal requirements for any communications to be in writing.
Our agreement shall be governed by English law and the parties submit to the exclusive jurisdiction of the English courts.
We have the right to amend these Conditions from time to time. You will be subject to the terms and conditions in force at the time that you place on order, unless any change to such terms and conditions is required by law or government authority.
All notices given by you must be sent by post to our address NESCAFÉ® DOLCE GUSTO® Returns Services, PO BOX 207, York YO91 1XY.
Notices will be deemed received and properly served within 5 days of receipt by us. Notices may be posted in the Website, sent via email or through the post.
Holiday top-up! Buy 7 boxes or more and get one free box of Starbucks® Caramel Macchiato pods.
Open to UK, CI, IoM and ROI residents, aged 18 and over only who use the promocode entitling them to one free box of STARBUCKS® Caramel Macchiato 16 pod box when they buy seven (7) boxes or more from the NESCAFÉ Dolce Gusto webshop and use the special promotional code.
To qualify for the offer, qualifying participants must:
Place at least seven (7) boxes of pods in their shopping basket (either 12, 16 or Magnum boxes of pods only) for the offer to work.
Follow the instructions online and enter their exclusive promocode ‘HOLIDAYTOPUP’ to get one box of STARBUCKS® Caramel Macchiato 16 pod box added to their shopping basket free of charge.
The free box will be applied before checkout.
In the event of out of stock of STARBUCKS® Caramel Macchiato before the stated closing date, the Promoter reserves the right to substitute the offer with one box of STARBUCKS® Latte Macchiato.
Offer is subject to the purchase of seven (7) or more boxes of pods (12, 16, or Magnum boxes) available for sale at the webshop at the time of placing the order. The offer is not available and will not work if any Bundles are added to the basket. The offer cannot be used in conjunction with any other offer including flash sales.
Offer available from 00.01 on 14.12.2020 to 23:59 on 20.12.2020
Offer valid for purchases through the NESCAFÉ® Dolce Gusto® webshop only.
A maximum of one free STARBUCKS® Caramel Macchiato 16 pod box per order, and a maximum of two offers per household throughout the duration of the promotion.
The promocode cannot be redeemed in conjunction with any other promotions.
The offer is only available on single boxes. Bundles and Flash Sales are excluded from this offer.
No trade, third party or bulk applications permitted.
Standard delivery times apply (see Delivery section of Terms and Conditions). Please note that due to increased demand during the run up to the Christmas period, some orders may take longer than usual to be delivered. The Promoter cannot be held responsible for any delays due to seasonal issues such as inclement weather.
The Promoter reserves the right to reject any applications that it believes to be in breach of these terms and conditions.
Limitations of liability. The Promoter cannot assume any responsibility or liability for: a. Any incorrect or inaccurate information entered or for any faulty or failed electronic data transmissions. b. Communications line failure, regardless of cause, with regard to any equipment, systems, networks, lines, satellites, servers, computers or providers utilized in any aspect of this promotion. c. Inaccessibility or unavailability of the internet or the website or any combination thereof.
Customers have the ability to change their address through the "edit profile" feature and during the confirmation stage at the checkout. Customers must ensure they are available to receive the delivery. If the customer is not at the delivery address to receive the goods, a card with a contact number will be left for them to arrange with the courier an alternative drop off time. After three attempts the goods will be returned to the Promoter and the customer will be refunded the full value of the purchase (excluding the free item). From that point, if the customer still wishes to receive the order, they will have to re-order via the online shop.
Any orders, including re-orders of undeliverable items, placed after the offer ends at 23:59 on 20.12.2020 will not qualify for the offer.
For further information regarding this offer, please contact the NESCAFÉ® Dolce Gusto® Careline free on 0800 707 6066 in the UK or 00800 6378 5385 in ROI.
Promoter: Nestlé UK Ltd, 1 City Place, Gatwick RH6 0PA