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Get 10% off* this Mother's Day. *T&Cs apply.

Get a FREE* STARBUCKS® Mug with the purchase of 5 STARBUCKS® pod boxes. *T&Cs & exclusions apply.

Seasonal Surprises: Find our Golden Pods! *T&Cs and exclusions apply.

Enjoy up to 25% off* in our January sale. *T&Cs & exclusions apply.

Get up to 25% off* our coffee pods this easter! *T&Cs apply.

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FAQs

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Easter Egg-Stravaganza Sale
Do I need a promotional code to make use of this offer?

The discount will automatiaclly be applied at checkout when either exactly 8, 12 or 24 boxes are added to your basket.

Can I add more boxes to receive the discount?

This promotion is only valid when adding exactly 8, 12 or 24 pod boxes to your basket. Adding any more pod boxes or any boxes in between these amounts will remove the discount.

I have added a bundle pack to my basket and the discount has not been applied.

As per the T&C's, bundle packs and magnums are excluded from this offer.

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Mother's Day 10% Off FAQS
Do I need a promotional code to make use of this offer?

No, the 10% discount will automatically be applied at checkout when exactly 5 single pod boxes of your choice have been added to your basket.

Can I add more boxes to receive the discount?

This promotion is only valid when adding exactly 5 single pod boxes to your basket. Adding any more pod boxes or bundle packs will prevent the 10% discount from being applied.

I have added a bundle pack to my basket and the discount has not been applied.

As per the T&C's bundle packs are excluded from this offer.

What pods are included in this offer?

As per the T&C's, this promotion includes all NESCAFÉ® Dolce Gusto® pods including NESCAFÉ® Dolce Gusto® magnums and all STARBUCKS® products.

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10% Decaf Promo
I have added a decaf bundle pack to my basket and the discount has not been applied.

As per the T&C's, bundle packs and magnums are excluded from this offer.

I have added the promotional code but the discount has not been applied.

To qualify your order must include minimum order requirement (4 or more pod boxes) and at least 1 decaf product.

Which Decaf pods are included in this offer?

ALL of our decaf products are included. To qualify for this offer you must have at least one of the following decaf pods in your basket: Espresso Decaf, Café Au Lait Decaf, Lungo Decaf or Americano Decaf (minimum order applies), then add the promotional code at the checkout to receive the 10% discount.

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January Sale FAQs
Do I need a promotional code to make use of this offer?

No, the discount will automatically be applied at checkout when either exactly 8, 12 or 24 boxes are added to your basket.

Can I add more boxes to receive the discount?

This promotion is only valid when adding exactly 8, 12 or 24 pod boxes to your basket. Adding any more pod boxes or any boxes in between these amounts will remove the discount.

I have added a bundle pack to my basket and the discount has not been applied.

As per the T&C's, bundle packs and magnums are excluded from this offer.

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Seasonal surprises FAQs
Can I select a pod of my choice for the 'Golden Pod'?

The offer is only available for the purchase of the pod boxes as described as the ‘Golden Pod’ that has been found/revealed and cannot be applied to any other products.

How can I find the 'Golden Pod'?

Go to DRINKS and scroll to reveal the 'Golden Pod' of the day.

I have the 'Golden Pod' in my basket but the discount has not been applied.

The offer excludes Magnums and Bundles. The offer will not work if these items are included in your basket at checkout.

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Black Friday FAQs
I have added a bundle pack to my basket and the discount has not been applied.

As per the T&C's, bundle packs and magnum packs are excluded from this offer.

Do I need a promotional code for this offer?

Enjoy all* your favourite coffee pods for €5 when you add 5 or more boxes to your basket, the discount will automatically apply at checkout.

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Free Descaler Promo FAQs
Do I need a promotional code to make use of this offer?

The machine descaler will automatically be applied at checkout when 6 or more coffee pod boxes have been added to your basket.

Can I add more boxes to receive the discount?

This promotion is valid when adding 6 or more NESCAFÉ® Dolce Gusto® or STARBUCKS® by NESCAFÉ® by Dolce Gusto® pod boxes to your basket. Adding any more pod boxes or any boxes in between these amounts will remove the discount. Offer also includes NESCAFÉ® Dolce Gusto® Magnums packs.

I have added a bundle pack to my basket and the discount has not been applied.

As per the T&C's, bundles are excluded from this offer.

I live in Northern Ireland, why can I not make use of this offer?

As per the T&C's, this promotion is only open to GB and ROI residents. Please keep an eye out for future promotions.

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Free STARBUCKS® Mug Promo FAQs
Do I need a promotional code to make use of this offer?

The STARBUCKS® mug will automatically be applied at checkout when 5 STARBUCKS® coffee pod boxes have been added to your basket.

Can I add more boxes to receive the discount?

This promotion is only valid when adding exactly 5 STARBUCKS® by NESCAFÉ® by Dolce Gusto® pod boxes to your basket. Adding any more pod boxes or any boxes in between these amounts will remove the discount.

I have added a bundle pack to my basket and the discount has not been applied.
As per the T&C's, bundle packs, magnum packs and NESCAFÉ® by Dolce Gusto® pod boxes are excluded from this offer.
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5 for €24.99 Autumn Promo FAQs
Do I need a promotional code to make use of this offer?

The discount will automatically be applied at checkout when 5 coffee pod boxes have been added to your basket.

Can I add more boxes to receive the discount?

This promotion is only valid when adding exactly 5 NESCAFÉ® by Dolce Gusto® pod boxes to your basket. Adding any more pod boxes or any boxes in between these amounts will remove the discount.

I have added a bundle pack to my basket and the discount has not been applied

As per the T&C's, bundle packs, magnum packs and STARBUCKS® pod boxes are excluded from this offer.

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5 for €24.99 Summer Promo FAQs
Do I need a promotional code to make use of this offer?

The discount will automatically be applied at checkout when 5 coffee pod boxes have been added to your basket.

Can I add more boxes to receive the discount?

This promotion is only valid when adding exactly 5 NESCAFÉ® by Dolce Gusto® pod boxes to your basket. Adding any more pod boxes or any boxes in between these amounts will remove the discount.

I have added a bundle pack to my basket and the discount has not been applied.

As per the T&C's, bundle packs, magnum packs and STARBUCKS® pod boxes are excluded from this offer.

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Welcome Summer Multi Promo FAQs
Can I add more boxes to receive the discount?

This promotion is only valid when adding exactly 8, 12 or 24 pod boxes to your basket. Adding any more pod boxes or any boxes in between these amounts will remove the discount.

Do I need a promotional code to make use of this offer?

The discount will automatically be applied at checkout when either 8, 12 or 24 boxes are added to your basket.

I have added a bundle pack to my basket and the discount has not been applied.

As per the T&C's, bundle packs and magnums are excluded from this offer.

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Orders Containing Milk Products FAQs
How many boxes of milk based pods can I add to my order?

The total amount of milk based pods in your basket must not exceed 2kg. If your order exceeds the 2kg limit for milk based pods, you will be notified at checkout and advised to remove some items. Table provided underneath:

PRODUCT NAME UNIT WEIGHT WEIGHT UNIT NUMBER OF BOXES PER ORDER (if only ordering this product)
Caffè au Lait 0.12832 KGM 15
Caffè au Lait Decaff 0.11488 KGM 17
Caffè au Lait Intenso 0.06992 KGM 28
Caffè au Lait Magnum Pack 0.2406 KGM 8
Cappuccino 0.11016 KGM 18
Cappuccino Magnum Pack 0.20655 KGM 9
Caramel Latte Macchiato 0.062198 KGM 32
Chococino® Hot Chocolate 0.229632 KGM 8
Chococino® Magnum Pack 0.43056 KGM 4
Cortado 0.062093 KGM 32
Flat White 0.133474 KGM 14
Flat White Magnum Pack  0.250263 KGM 7
Latte Macchiato 0.124584 KGM 16
Latte Macchiato Magnum Pack 0.233595 KGM 8
Mocha 0.1378 KGM 14
Nesquik® Hot Chocolate 0.131584 KGM 15
Skinny Cappuccino 0.105283 KGM 18
Special Café au Lait Bundle - 6 boxes 0.76992 KGM 2
Special Café au Lait Decaff Bundle - 6 boxes 0.68928 KGM 2
Special Cappuccino Bundle - 6 boxes 0.66096 KGM 3
Special Chococino® Bundle - 6 boxes 1.377792 KGM 1
Special Flat White Bundle - 6 boxes 0.800844 KGM 2
Special Latte Macchiato Bundle – 6 Boxes 0.747504 KGM 2
Special Nesquik® Hot Chocolate Bundle - 6 boxes 0.789504 KGM 2
Special Skinny Cappuccino Bundle - 6 Boxes 0.631698 KGM 3
STARBUCKS® Caffè Latte 0.089567 KGM 22
STARBUCKS® Cappuccino 0.070992 KGM 28
STARBUCKS® Caramel Macchiato 0.062947 KGM 31
STARBUCKS® Latte Macchiato 0.085824 KGM 23
STARBUCKS® Madagascar Vanilla Macchiato 0.069696 KGM 28
STARBUCKS® White Mocha 0.05643 KGM 35
Can I order a combination of black cup pods (e.g Americano) and white cup pods (e.g Cappuccino)?

Yes, you can order a combination of black cup and white cups pods, however the total amount of milk based pods in your basket must not exceed the 2kg weight limit.

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Kerbside Collection Recycling FAQs
I use 2 different branded pods; can they go in the same recycling bag?

You can put any Podback-participating brand’s pods in the appropriate bag. The teal-coloured bag marked P is for plastic coffee pods or the white bag marked A is for aluminium coffee pods. If you use both aluminium and plastic pods you cannot put them in the same bag, you will need to use separate bags. This is so they can be sent to the correct reprocessing facility.

Can NESCAFÉ Dolce Gusto pods go in kerbside collection recycling today?

Outer packaging can, but neither NESCAFÉ Dolce Gusto pods or recycling bags can currently be recycled in regular kerbside collection bins. In some local authorities, you can recycle your pods with Podback via the service's Kerbside scheme. For more infomation, complete the recycling checker on this page.

How do I get hold of recycling bags for kerbside collection?

The bags for kerbside collection are available through the recycle checker above or podback.org. If this service is availabe in your area you will need to register in order to get the bags. You will then be sent a roll of bags for recycling your plastic coffee pods.

Where and when should I put my bags out for collection?

Please review the guidance provided in the by your council and on their website. Each council’s services are run slightly differently and your collection day may differ from another council.

I have finished my supply of kerbside collection bags; how can I get more?
My local council is not in your list for kerbside collection - when will they be able to do so?

We are in positive discussions with several local authorities, and hope to have more operational soon. The set up and roll out of kerbside collections will take time so in the meantime please use our Drop Off collection service.

Do I need to remove the used coffee grounds before putting them into the collection bag?

No, the coffee grounds are removed from the pods at the reprocessor. The coffee is then used as a soil improver and to create renewable energy. Please drain any remaining liquid from your used pod before adding it to your recycling bag.

What happens if I live in a flat?

Please review the guidance provided provided by your local council and on their website. Each council’s services are run slightly differently.

Can I use the Collect+ bags for kerbside collection as well?

No. You must use the bags designed for the collection route.

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Price Increase December 2022
Why has the price of pods increased on the Webshop?

We can assure you that this decision was not made lightly. We examined all other alternatives as we always want to give our consumers the best products possible at the best value for money.

I don’t see the price increase in retail.

We have increased the recommended retail price (RRP) but as resale pricing is at the sole discretion of the retailer, they are free to determine their own resale prices.

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About My Order FAQs
How do I place an order?

It’s really simple to place an order, just follow these steps:

  • Login using your email address and password
  • Hover over the ‘Drinks’, ‘Accessories’ or ‘Machine’ tabs and select the category of products you would like to buy
  • Select the quantity of the item you want then click on the ‘add to basket’ button
  • When you have finished shopping, click on the basket icon at the top right corner of your screen
  • You’ll be able to review your order and check you have the correct number of items you require
  • You can change the number of items you require and click on ‘update basket’ to change your selection
  • Click on ‘proceed to checkout’ once you’re happy with your order and follow the instructions
What does it mean if I can’t find an item in the shop?

If you can’t find a particular item in the shop, it may mean it is temporarily out of stock or no longer available. We can send you an email to let you know when the item is back in stock, simply click on ‘inform me’ when you hover over the product to request this service.

Can I order by post or over the phone?

No, we can only accept orders online at this time.

Can I buy NESCAFÉ® Dolce Gusto® pods in any other countries?

Yes. Simply hover over the flag at the top right side of this page and click to go to your selected country.

What payment options can I use to pay for my order?

You can pay using a Mastercard or Visa credit or debit card. We apologise but we do not accept Maestro, American Express or Diners Club.

Unfortunately, we currently don’t accept other payment options such as PayPal, but we are always reviewing the viability of other payment methods.

Do you deliver to BFPO numbers?

No, we’re not able to at the moment, but we’ll be sure to update this section if that changes.

How can I track my order?

To track your order:
 
1. Log in to your account using your email address and password
2. Select My Order History from the menu on the left-hand side
3. Select Track Order under the relevant order number
 
This information is updated at regular intervals.
 
You will receive an email containing tracking information when your order is despatched.

You can also track your order at: https://www.dpd.ie/tracking with your
tracking number found on your order despatch email.

Do I need to pay for delivery?

Standard delivery is free of charge. There is a minimum order requirement on the ROI Website of 4 boxes of pods, or €24.20.

My order is missing/ arrived damaged, expired, missing items. What should I do?

If your order has not been delivered within the standard 3-5 working days or arrives damaged, expired, missing items, please contact our team directly at https://www.dolce-gusto.ie/contact-us

How do I request an invoice for my order?

An invoice is no longer sent with orders. If you'd like to print one, once your order is showing as complete, just follow the steps below:
-Log in to your account  
-Click Head and Shoulder's Icon
-Click on 'My Order History'
-Find the order you want and select 'View more' (right-hand side). 
-Click on 'Invoice' at the top right corner of the page 
-Open invoice at the bottom left corner of the screen
-The invoice will appear in PDF format ready for printing
-Click on 'Print'

How do I cancel an order?

You may cancel your order at any time from the date of the order up until 14 working days from receipt of the item/s by calling our Consumer Services team on 0800 707 6066 in the UK or 00800 6378 5385 in ROI.

If you cancel your order before you have received it, you are entitled to refuse delivery of the order and we will send a cheque or refund to your account with a full refund within 30 days.

If you cancel your order after you have received it, we will send a cheque or refund to your account with a full refund including delivery costs within 30 days. You must return the order to us in an undamaged and unused condition at your expense as soon as practicable. This provision does not affect your statutory rights.

What should I do if I’m unsatisfied with my order?

If you do not want any of the items in your order, please return them to us, undamaged and unused, in their original packaging, to:

Consumer Returns Department, Nestlé House (4th Floor), Haxby Road, York, YO31 8SB.

Please also complete the returns form and include it with your return. Once received, we will arrange for the cost of these products to be refunded to you, excluding the return postage costs.

If the products were found to be damaged on receipt please call us on 0800 707 6066 in the UK or 00800 6378 5385 in ROI.

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Drop Off & Collect+
Is there a Collect+ drop off near me?

You can find your nearest Collect+ drop off point with the online tool.

I don’t have a printer to print a label at home – what should I do?

Labels can be printed directly from the Collect+ website by clicking here if you use plastic pods. Please note that a new label, with a unique barcode, must be created for each bag you're returning. If you don't have a printer, select the Print in Store option. You will be emailed a barcode, present the barcode to the store assistant using your mobile device. They will print the label for you for FREE.

I use 2 different branded pods; can they go in the same recycling bag?

You can put any Podback-participating brand’s pods in the appropriate bag. The teal-coloured bag marked P is for plastic coffee pods or the white bag marked A is for aluminium coffee pods. If you use both aluminium and plastic pods you cannot put them in the same bag, you will need to use separate bags. This is so they can be sent to the correct reprocessing facility.

Do I need to remove the used coffee grounds before putting them into the drop off bag?

No, the coffee grounds are removed from the pods at the reprocessor. The coffee is then used as a soil improver and to create renewable energy. Please drain any remaining liquid from your used pod before adding it to your recycling bag.

Can I use the Podback kerbside collection bags for drop off? For example, with Collect+?

No. You must use the bags designed for the collection route.

I don't have a Collect+ location near me, can I send my used coffee pods directly to you?

Unfortunately, apart of the Podback Drop Off scheme, we can only pick up used coffee pods via Collect+ locations at this time.

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Coffee Pod Recycling Bags FAQs
I've noticed the recycling bag I receive via webshop has changed. Can I still use my existing pink NESCAFÉ Dolce Gusto recycling bag?

Yes, you can still use any pink NESCAFÉ Dolce Gusto recycling bags you may have on hand to recycle your pods for Drop off. In April 2021, we transitioned to a new recycling bag that has a new colour and design. Compared to the previous bag, we have improved the materials, seals, and artwork to minimize likelihood of bag leakage. Both bags fit 45 used pods that should be drained ahead of placing them in the recycling bag.

Where could I get recycling bags for use with Drop off?​

Drop off recycling bags are currently available free with the purchase of pods from the NESCAFÉ Dolce Gusto webshop. From Summer 2021, recycling bags will become available from retailers. For kerbside recycling bags, if your area is eligible, your local authority will delivery the relevant recycling bags to your home.​

Can I use other/generic bags to return my used pods?

Used pods will only be accepted in designated Podback bags, whether that be at a drop off point, or kerbside collection.

Are the bags recycled as part of the reycling process?

The current recycling bags are not recycled as part of the recycling process due to their contact with liquids, labels and wider materials. The bags are recovered however and used to create energy and we are looking at ways to recycle these in the future.

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Our Coffee Pod Recycling FAQs
How does the coffee pod recycling process work?

The sorting and reprocessing stages are overseen by ourselves and partners in the UK, meaning we have complete visibility over what happens to our pods. After collection, the coffee pod materials will be separated from the used coffee grounds. The plastic pods are processed to produce high-grade plastic pellets which can be used by manufacturers to produce high-grade plastic items, such as furniture. The coffee grounds go through anaerobic digestion producing a combination of biogas and soil improver. This is an iterative process and we hope as our volumes of collected pods increase, we can make this process even more circular.

Where will the pods be processed and recycled?

Plastic pods will be reprocessed by Roydon in Swinton, near Manchester.

Are the bags recycled as part of this journey?

Recycling bags are recovered and used to create energy.

Why does NESCAFÉ Dolce Gusto use plastic pods when other biodegradable materials are available?

Our current materials allow our pods to protect the fresh taste of our high-quality coffee by preserving all the complex aromas and flavours, so you can enjoy your perfect cup. The make-up of these materials also allows for a robustness that works with our up to 15 bar pump pressure system to deliver high quality coffee, every time. Did you know we are working with packaging material suppliers to develop plastics made from responsibly managed and renewable resources?

Why have the black coloured NESCAFÉ Dolce Gusto pods changed to brown?

Since 2019, we have been progressively changing the colour of the plastic used for our pods from black to brown. We are making this change to improve the recyclability of our pods where facilities exist. The colour change makes it easier for recycling facilities across Europe to sort pod materials accurately, helping to ensure all pods collected for recycling are actually recycled successfully.

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Podback Recycling Service FAQs
What is Podback?

Podback is a coffee pod recycling service. Created in partnership with the biggest names in coffee pod systems, Nespresso, NESCAFÉ Dolce Gusto and Tassimo, to give people who enjoy the quality and taste of coffee pods simple and easy ways to recycle them. It's the first of its kind in the UK.

How do I recycle my pods through Podback?

Kerbside - With Kerbside you simply fill your Podback recycling bag with used pods and leave it outside with your other waste and recycling on your normal waste collection day. You get your kerbside recycling bags by registering for this service. Find out if kerbside is available in your area via the checker above

Drop Off - With Drop Off you can take your filled Podback recycling bag to your nearest Collect+ store. Collect+ with local stores around the UK offering a place to drop-off your recycling bags. You will need a label to return your Podback bag. These can be printed at home or in any Collect+ store for free*. Recycling bags for Drop Off are available from participating brand websites and we hope to have these available in supermarkets soon. Please note that all Collect+ stores currently have the facility to print labels in store.

When will kerbside collection be available in my area?

We are in positive discussions with several local authorities, and hope to have more operational soon.

Why aren’t pods currently collected as part of household recycling?

While pods are technically recyclable, because of their size and weight they cannot be easily sorted and processed within the UK’s existing waste infrastructure. We want to make pods as easy as possible to recycle, which is why we have launched Podback.

What is the carbon impact overall of the Podback scheme?

The carbon footprint of the service is very important to us and we are working with our partners to ensure the service is as efficient as possible.

I am in Northern Ireland – can I use the Podback service?

Yes, the service covers the whole of the UK including Northern Ireland.

I am in the Republic of Ireland – can I use the Podback service?

No, the service will initially cover the whole of the UK including Northern Ireland, but we are already looking at how and when we will expand to the Republic of Ireland in the future.

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Coffee Machine Troubleshooting
Why isn’t my NESCAFÉ® Dolce Gusto® coffee machine working?

If your coffee machine isn’t working, it may be because it needs to be descaled and unblocked. Check out our machine use and maintenance guides to find out how to solve any potential issues.
If you’ve tried descaling and unblocking and are still having problems, please call NESCAFÉ® Dolce Gusto® customer services free on 0800 707 6066 in the UK or 00800 6378 5385 in ROI.

Why is my NESCAFÉ® Dolce Gusto® machine leaking?

If your Dolce Gusto® machine is leaking whilst you’re preparing your drink, it may be due to an insufficient seal between the coffee pod and the machine. To fix this issue follow these steps:

  • Check the coffee pod’s in the holder
  • Stop the machine, wait for the light to stop blinking and remove the coffee pod
  • Make sure the coffee pod’s not been pierced twice
  • Repeat the process with a new coffee pod

If the problem still occurs, contact us or phone us on: 0800 707 6066

Why is my NESCAFÉ® Dolce Gusto® not pouring?

Firstly, check that there’s water in the tank, if not, fill the tank and start again. If the problem persists, there may be a blockage. Use the descaling solution recommended for your machine to remedy this. If after following this advice you’re still having issues, get in touch or phone us on: 0800 707 6066

NESCAFÉ® Dolce Gusto® yellow light, what does it mean?

If your coffee machine is displaying a yellow light instead of the usual green one, it’s time for descaling. The machine will do this depending on the number of times it’s been used and regular descaling helps to keep it in good working order. Simply purchase the correct descaling equipment recommended for your machine, run through the descaling process, then the next time you use it, the light will return to green.

I’ve just opened my new machine and think that one of the parts is missing

Please re-check the box in case the missing part is still in there and, if it is not, please return the entire machine to its point of purchase for a replacement.


If you purchase from the NESCAFE® Dolce Gusto® webshop, please call our hotline free on 0800 707 6066 in the UK or 00800 6378 5385 in ROI.


Got a more general question about ordering, delivery or your account? Or maybe you want to find out how to use your NESCAFÉ® Dolce Gusto® coffee pods instead? Check out our relevant FAQ pages to learn more.

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Didn't find a solution ?

Call our Customer Service Team on 00800 6378 5385