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Coffee Pod FAQs

At Dolce Gusto®, we carefully craft each and every coffee pod to ensure you get a rich and intense experience each and every time. However, we understand that there may be a number of questions you may need answering to help you get the most out of your delicious coffee pods. Find out how to use Dolce Gusto® coffee pods and more in these FAQs.

How to Use Dolce Gusto® Coffee Pods FAQs

NESCAFÉ Dolce Gusto® coffee pods are made of mixed plastics and a small amount of aluminium. You can recycle your pods as part of our CollectPlus recycling trial, just follow the instructions on our recycling page. At Nestlé UK&I, 90% of the materials used for our products are recyclable. 

All our drinks require one or two coffee pods. The amount of water you add to each is of course up to you, but our suggestion for how to prepare each hot drink is printed on the box.  

If you have an automatic machine, you can follow the bars on the pods and match this up to the number of bars you select on your coffee machine’s volume selector. This gives you the right serve every time.

The top of the coffee pod will tell you which drink it is, but you will need to look at the colour of the base to see which kind of pod it is, whether milk, coffee, chocolate or a cold variety:

  • Milk pods have a white base
  • Coffee pods have a black or dark brown
  • Chocolate pods have a light brown base
  • Cold drink pods have a silver base

Want to see how to make different drinks? Check out our coffee machines in action.

You can buy over 50 coffee pod varieties directly from our online shop. You can also buy our most popular coffee pods, hot chocolates and other drinks from all major supermarkets such as Tesco, Sainsbury’s, Asda, Waitrose, Morrisons and Co-op.

To get the best results from using our Dolce Gusto® coffee machines, we always recommend you use Dolce Gusto® coffee pods, as these are specially created for use with our machines.

The bars on the Dolce Gusto® pods reference how much water and/or milk is required to get it to the right strength. On our automatic coffee machines, it’s simply a case of setting the bars on the machine to match those on the pod.

No, you don’t need to take the lid off coffee pods. The machine will pierce the pod for you during the process.

In order to get the delicious flavour you know and love, you should always use coffee pods with a machine. Where some suggest it’s possible to use coffee pods without a machine, we don’t recommend it as it will compromise on taste.

You can recycle any NESCAFE Dolce Gusto or Starbucks Dolce Gusto pods through through CollectPlus. See further details on our recycling page

Coffee Pod Troubleshooting FAQs

For milky drinks such as our Lattés, Cappuccinos or Hot Chocolates and milky teas, you will need to use two pods – one of which contains the milk. Many of our varieties don’t come with milk, such as our Espressos, Lungos, our Grande range and non-milky teas.

The top of the pod will tell you which drink it is, but you will need to look at the colour of the base to see which kind of pod it is – whether milk, coffee, chocolate or a cold variety.

  • Milk pods have a white base
  • Coffee pods have a black or dark brown
  • Chocolate pods have a light brown base
  • Cold drink pods have a silver base. 

If you check your box and you feel that you were not given the correct amount of milk pods, please call the NESCAFÉ® Dolce Gusto® hotline free on 0800 707 6066 in the UK or 00800 6378 5385 in ROI.

We are always looking to add new drink varieties to the range and we launch on average one to two new products a year.

If you haven’t done so already why not register with us to keep up to date with any new varieties of drinks we may introduce in the future. Make sure you opt in to our newsletter so we can send you communications about new varieties. You can do this by clicking on ‚My Account‘ and then ‚My Newsletter‘ when you are signed in. 

Our mission is to offer the best service to our consumers and we are working hard to make sure the Webshop operates as usual. However, the current situation with COVID-19 is impacting supply across the UK & Ireland, and is leading to increased demand on our Webshop platforms. Therefore, we are currently unable to provide products in bulk. 

The coffee pod bundles will be re-introduced as soon as the situation allows.

Looking to find out more general information about your account, ordering or delivery? Or maybe you’re wanting to find out how to use your coffee machine. Check out our relevant FAQ pages to get the answers you need.